當企業面臨組織變革等挑戰時，員工也會對企業感到困惑與質疑。向心力較高的員工因為受到的衝擊較小，因此足以擔任減緩衝擊、並將之轉化為正面影響的角色。

從全球金融危機到疫情的大流行，新常態的巨輪仍不停往前轉動，回到從前的「美好時光」已是不可能。相反地，在不斷的變化中倖存下來，已成為每個人的首要任務，高向心力員工的真正價值也將於此處體現。

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Employee Engagement in Challenging Times

During challenging times like a major organisational change, when people in the organisation are confused and doubtful about their organisations, highly engaged employees are less affected. Engaged employees work as buffers to the temporary negative impact from environmental changes and have a positive influence on others.

Disruption and the new normal continue from the global financial crisis to the current pandemic. There is no returning to the "good old times" of before. Rather, surviving incessant change has become everybody's mandate, and here lies the true value of engaged employees.

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